Recent Review

"I’m writing this review on behalf of my mom. She doesn’t want to have anything to do with this business and she gets really sad every time she thinks about it. My mom got a laser hair removal package as a gift for her birthday. Now, this was something my mother had really wanted but would never buy for herself. She was sooo excited to receive it and began immediately going to Brentwood the face and the body. They told her that she would only need this package (it had a set number of appointments) to remove all the hair. As she kept going to appointments she didn’t notice any changes in her unwanted hair. She told the technicians and they just relied with ‘oh that’s strange but you should be soon’ etc. My mom kept going and trusted these people as they barely turned the laser up each time. She continued to never experience any hair loss. On the last appointment she went in and they informed her that she would have to buy another 400 dollar package and that that was normal. She told them that this was a birthday present, her only birthday present, and that she couldn’t afford another package. And that they had never told her she may need another package. They acted like they had. She still hasn’t experienced any hair loss. These people duped my hardworking mother and then tried to act like nothing happened. It would be different if at the beginning they had said ‘it’s pretty normal for people to need more than one package’. But they didn’t! They deliberately neglected the truth and lied to her. I also deepest that they didn’t turn the laser up as much as they should have. This review is to warn people not to give this place any of your hard earned money. I’ve read some reviews and it seems like they can be totally fine and then suddenly have horrible service. Don’t waste your time at a place that treats people like this."

Abby Ford - 15 July 2018