Recent Review

"Worst experience ever. Let me preface this by saying I have had this appointment for 3 weeks and left a voicemail at the shop the day before my appointment asking for the stylist to call me back and tell me how many packs of hair to buy. She never did. I got into the chair and she tells me that it’s her typical policy to do a consultation before meeting with a client. I told her that that was never specified on the site when I booked the appointment and nothing in the past 3 weeks leading up to the appointment indicated that I needed to come in for a consultation. She said it was fine, just a little bump in the road, and we moved on. Fast forward 3.5 hours after washing, cornrowing, and crocheting. She tells me that I need more packs of hair, which I was prepared for. But then she asks how much I was expecting to pay. I told her the site said $75. She said that she can’t do it for that much because she has to give half the money to the salon. She leaves and goes to talk to someone for several minutes. She comes back and says I can go buy more hair, come back the next day, and pay more. Or I can just go home and take the L. The stylist was refusing to do my hair for the $75 listed. My whole issue is that it is very simple, as a professional, to check your schedule and contact your clients for additional information or consultations. She had an opportunity to address price with me at the beginning of the appointment, but she moved forward and said everything was okay. You can’t double the price on a customer HOURS after she is in your chair and is in the process of being styled. The salon and my stylist could have handled the situation much better. They need to communicate with their clients, make their site more clear, and stick to the policies. It was upsetting to get excited about a new hairstyle and then find out that your stylist refuses to finish the job because the information provided by her place of business was incorrect. My stylist left money on the table (because little is better than none) and Rishi lost a customer."

Camille Carr - 30 June 2018