Recent Review

"I used to be a regular at Pauline's a couple of years ago. I moved out of the neighborhood but always missed the great atmosphere and good work Pauline did. Well, I guess this place has changed a lot in a couple of years. I went for a waxing appointment last week only to find patches of hair that were missed on my legs the next day. Why couldn't I see it when I was there? Because the room is so poorly lit. I thought alright, one bad experience, it happens. I booked my mani-pedi for today.I showed up on time but they seated two ladies ahead of me who had entered after me. The pedicure was poorly done and I had to ask her not to bother with the message because she obviously had no idea what she was doing. The manicure was SO poorly done I had to ask the manicurist to look at the nails in the sunshine (again, another poorly lit room) to see how bumpy, layered and messy they were. She said some customers were fine with it that way and that some people's nails were just that way...... I've attached pictures to show you. I don't have weird bumpy nails, it's just a terrible terrible paint job - not to mention the filing isn't even and the cleaning around the cuticles is terrible. She didn't apologize. She didn't try to get a more experienced manicurist to correct it - just threw on another blob of paint and carried on. I tried to show her repeatedly and she just shrugged her shoulders.SUCH a shame. Pauline used to run a great place. Now the staff double book (my waxing appointment was double booked, the poor lady who showed up at the same time as me had to wait an hour for my waxing to be completed), the staff are doing a shoddy job and the rooms are DIRTY. The waxing room literally had wax all over the walls and the nail clippers she used today were not clean. It was disgusting. I'm so sad that this salon has fallen in quality. Pauline is a lovely lady and I hope she turns this place around."

Aarti Vaid - 02 July 2018