4.5
44 Review
The My Nails Spa is located in West Hartford, Connecticut. For bookings and inquiries, you may reach them at (860) 470-6245.
"I don’t recommend this business to any one. I lost my time and was so stressed. I called to make an appointment originally for three days ago at 11. They texted me two times to reschedule. They rescheduled it and then again. I then called back for another appointment at 12 noon today and was signed up for this appointment with the owner for Tina. I called to let them know I might be five minutes later, however I arrived a couple minutes earlier. I needed to have a full set done and usually she starts by taking my nails off just by clipping them. Today she had a better idea. I was given the idea to soak the rest of my three nails off as the rest of them just fall off earlier. I am sitting and wondering why she had to do it differently as she usually takes them off with clippers. Tina was finishing with someone’s pedicure. I thought it was fine if it was JUST a pedicure. Instead I see that she starts working on the lady’s hands. I came up to her and asked if I understood it correctly and she is just starting a new set for another person. She told me to continue with the soaking of my nails.I said I don’t need anything and was told that for soaking I have to pay 10$. Instead of apologizing these people charged me money for something they did not do.You guys have bad customer service. No one apologized and acted like this is how it should be. I will not come back and will tell all of my friends not to use your services."
mila g - 13 July 2018
1050 New Britain Avenue
West Hartford, Connecticut, 6110
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