Recent Review

"I was super excited to treat myself to a spa manicure . I arrived for my 10 am appointment and my nail tech wasn’t there yet . Once she arrive and got settled she had me fill out paperwork, took me to the back to wash my hands and pick a color. I always choose pale pink or a dark color . She thought a paleColor would be better. I asked if she could do a French manicure and she informed me she had never done one before ... I found that odd. Anyway she did the manicure and it was time to polish , We decided on the only pale pink that they had (also odd) she started with a blue/ green base coat which I assumed would alter the color . But my thought was she does this all day long so she knows best. The color wasn’t going on properly and it had stripes and the green coming through . She agreed it didn’t look good after 3 coats . She took the polish off, at which point I had to excuse myself to feed the meter again. I planned for an hour visit and at this point it was an hour and 20 minutes and my nails still weren’t polished . She tried again and after 3 more coats she said “well this is a little better “ I said I don’t want a little better I want a pretty manicure . I asked if there was another pink and she said no that was it. She asked if I just wanted my nails buffed and shined. I explained that I was there for a manicure with polish and it was disappointing that I couldn’t get a basic nail polish . In the meantime I had already paid so I asked for a refund which no one there knew how to do. They were also unable to do a gift card for a potential customer . The woman came in asking for a $50 gift card and no one knew how to do it so they just let her leave .I was very disappointed and expected more , it seemed as if no one knew what they were doing (except the girl doing eyebrows) . The owner might want to consider training the girls better and making sure the polish is usable . In the time I was there they lost a gift card customer and lost me as a customer . Very disappointed"

Jen Rothschild - 25 April 2018