Recent Review

"To whom it may concern, I would like to share my experience as I’m still in shock of the way I was treated as a customer. Working in the customer service industry and management for many years I have never experienced such terrible customer service. I went in your nail salon for my first time because it’s close to my home wanting to get my nails done like I always do a nice white smooth shiny nail polish and fill. The gentleman that did my nails used a white polish that was old and clumpy and left my nails looking terrible. When I pointed out to him and asked him to delete the bottle of white polish or please apply a new one he asked me to pick another color. That’s not what I came to the salon for I came for white specifically. As he started to buff off all of the white polish being very rough with my nails cutting my cuticles several times he asked me to go wash my hands. As I left his station to wash my hands he turned his light off and cleaned off his desk I looked around and was confused. When I came back to approach him he told me that I was going to have to find somewhere else to get my nails done. I was absolutely shocked over his behavior. So after taking my time and not doing what I asked which was not out of the ordinary he charge me $35 and told me to go to Winn-Dixie Plaza and get my nails done there. I am completely appalled and shocked and I should’ve never paid him. to take money for a service that was not completed and old material was used on my nails was the first mistake then to tell me indirect me to go to another nail salon which I did and they did a fabulous job with no problem with anything I asked I don’t know how you stay in business. Small businesses struggling this economy and to have this kind of behavior from the employee this employee should no longer work for you. I want everyone to know that frequency this nail salon that this is the kind of treatment that you get being a new customer. Feel free to reach out to me if you’d like to speak to me about this as I would really like management to know what’s going on in their salons when you’re not there."

Kaylee Konsulis - 21 June 2022