Recent Review

"I hate leaving bad reviews but I think I have to do it this time to help other customers like me. $91 is not worth it with the service and treatment that they can provide their customers. This is my first time having my nails done on this nail salon and it will be my last. I usually get a gel manicure and it’s my first time to get acrylic nails with nail art, I don’t really mind the price and the wait times because I understand that this type of service is time consuming and nail art is not easy for everyone. The first lady who worked on my nails is okay at first, I told her that it’s going to be my first time to have acryllic. I showed her the length and design that I want, she asked me if I want it to be round and I said yes. I felt uncomfortable because we are having issues communicating, I tried my best to speak to her and trust her that she understands. She asked me to relax my hands so she can work on it but it’s hard when you are not comfortable, she always talks with her co-worker and they speaks spanish each time and would look at my nails and laugh. They did the same thing 3 times and I chose to ignore it, each time I say thank you to her she ignores me and smirk. I’m not a difficult customer to deal with, I appreciate each effort that’s given to me but they chose to be rude and talk behind my back because they thought I’m not the type who will make a scene. The first lady called “Lin” to continue and apply the polish on my nails, I thought they understand that I want my nails to be round and they aren’t done yet. She even confirmed and told Lin that I want my nails to be round until I showed Lin the design and she said that my acrylics aren’t round for it, the first lady changed her statement and said I want it to be square. I know shapes, I’m not stupid and the first design that I showed her is just to guide her with the length that I want, now it feels like they are blaming me that failed to communicate when I went to the salon prepared to make their job easier. Lin is annoyed that she have to shape my nails again, then she asked if I’m chinese and I said I’m not. I don’t understand why is it important to ask for the race or background until I realized that she is asking to see if I will understand chinese coz she did the same thing to me she is talking to her colleague and I can feel that she is complaining and annoyed. She is not fluent and I understand that, but each time she wants me to do something she will pull my finger with force and make it straight. When she saw the design I told her that she doesn’t have to do it exactly as on the image but something close to it is totally fine with me. I made adjustments depending on the sticker and tools that she have but while she’s doing it she made me feel like she is in a hurry and continues to talk in chinese with her colleague. While we’re almost done with my nails she yelled with sighs deeply. I didn’t mind that the lines aren’t straight and she missed to apply polish on some parts of my nails. I know that’s it’s a busy day for them and I’m not expecting that their hands are steady after working with a lot of customers but what I don’t understand is their bad customer service, racial profiling and talking in their native language laughing. I failed to get the name of the first lady who worked on my nails because I can’t wait to get out of that place as soon as possible. I went their to relax after a long week of work and treat myself but that is what I got from the salon. I don’t recommend them at all! The price is not worth it for the result and the treatment that I got from them. For me, I rather pay $100 with no hesitation even if the result is not perfect if I was given the right treatment and good customer service. To the owner of the salon, please train your employees on how not to judge someone based on the color of their skin and their background. This is a diverse state and there is nothing wrong if you are proud of your native language but to laugh and give an insulting look to any customer won’t help your business grow."

NValdez - 21 May 2022