Recent Review

"I will never ever go back to Anna's Nails again. I was a regular customer there for 20 years. I was there for a special mani, to see if I liked it, to have again, just before my son's wedding. While there, I planned out my next appointment with Cindy, who usually does my nails when Tami is away, and she was in Vietnam for a few weeks. I was treating my daughter and almost daughter in law to a special girls' mani/pedi before the wedding. I explained everything that I wanted to do and Cindy was all excited,saying I should bring champagne, and planning who would take care of the three of us. I said I wanted us all to be able to sit together, which she said was no problem, and I stated very specifically that we wanted our manis to be first, before the pedicures. When the day came, my girls got there about three mins before me and when I got there, they already had water running to do their pedicures. I found Cindy and asked what was going on, and her only snotty response was 'That was two weeks ago! How was I supposed to remember?' How?!? She was supposed to be the professional and write it down! I said no to the pedis first, and they very begrudgingly obliged. I was VERY specific that I wanted us to be next to each other and she put us all in different spots. I said I was upset by that and she managed to get my girls moved, but not near me. Also, she was still with another client and didn't start my nails till the girls were almost done and off to the pedis in another room. She had someone else in my time slot. I spent over $200 that day and Cindy completely ruined our pre-wedding special day. I waited until Tami got back (she is the manager) to discuss it. When I finally was able to tell her everything, she barely said sorry and offered nothing to compensate our terrible experience. I explained that if she didn't respond to my problem, that I wouldn't be able to come back. I wasn't looking for much, except for her to validate that I treated poorly. Instead, her only response was' well, it's your choice to go anywhere you want'. Shocked, I said 'yes it is tami, yes it is'. And I walked out."

Sue S. - 16 February 2018